Contact
Email hello@ericerialabs.com with:
- A short description of the issue
- The iPhone model and iOS version you are using
- The Toast version (Settings → Version)
- If relevant, a screenshot
We typically respond within 2 business days (Bangkok time).
Common topics
My subscription is not active
Open Toast → tap your profile → tap Restore purchases. If that does not work, see Subscription Terms and Refund Policy.
I want to cancel my subscription
iPhone Settings → your Apple ID → Subscriptions → Toast → Cancel Subscription.
My calories or macros look wrong
Tap the meal in your food log → adjust the values → save. Your corrections improve the app for you over time. Calorie and nutritional values are estimates, not measurements — see our Health & Nutritional Disclaimer.
I want to delete my account
Email hello@ericerialabs.com with the subject Delete account and the anonymous user ID from Settings → Version. We delete within 30 days. See Your Data Rights.
I want a refund
Refunds are handled by Apple, not by us. Go to reportaproblem.apple.com. See Refund Policy.
I found a bug
Email hello@ericerialabs.com with steps to reproduce. We read every message.
I want to suggest a feature
We love hearing from users — email hello@ericerialabs.com with the subject Feature idea.
Privacy and data requests
For data access, correction, deletion, or any privacy concern, email hello@ericerialabs.com. See Your Data Rights.
Press / partnerships
For media inquiries or partnership proposals, email hello@ericerialabs.com.